Terms of Service

1. Website Use

By accessing or using this website, you accept these Terms of Service and agree to use the site only for lawful business purposes.

You must not provide false or misleading information, disrupt the website, seek unauthorized access, introduce malicious code, copy protected material without permission, or infringe another party's rights. The website is an information and inquiry channel. An inquiry or quotation request alone does not create an order.

2. Product Information

Descriptions, images, colors, dimensions, materials, examples, estimated schedules, and indicative prices on this website are for general reference. The final requirements for custom goods are those recorded in the accepted quotation, approved sample, specification sheet, purchase order, pro forma invoice, Trade Assurance order, or other written document agreed by both parties.

3. Quotations and Pricing

LuxoTie prepares each quotation based on the available project details, including product type, material, dimensions, quantity, artwork, decoration, packaging, testing, destination, shipping method, trade term, and requested schedule. A change to these details may require an updated price or timetable.

The quotation will state its validity period. If it does not, the price remains subject to confirmation before order acceptance because material, freight, exchange-rate, tax, duty, and third-party costs can change. Known product, sample, tooling, packaging, testing, freight, duty, tax, platform, and payment charges payable to LuxoTie will be itemized or clearly described before payment. No undisclosed charge will be added without written agreement.

4. Samples

Samples help the customer review construction, material, color, dimensions, decoration, workmanship, packaging, and other agreed requirements before mass production. Approval must be in writing, including by email or an accepted platform message.

Sample fees are usually USD 10 to USD 45 and depend on the design, material, process, dimensions, quantity, and customization requested. LuxoTie will state the exact fee, sample freight, estimated preparation time, revision scope, and any later order credit before payment. Work outside the accepted sample scope may add cost or time only after notice and written approval.

5. Orders, Payments, and Production

An order becomes binding after the parties accept the relevant commercial documents and LuxoTie receives the required payment. Unless the order states otherwise, the customer pays a 50% deposit after written approval of the sample and final specifications. Mass production starts after the deposit clears and all required specifications, artwork, and sample details are confirmed. When production is complete, LuxoTie provides photographs or video, the customer may arrange a third-party inspection, and the remaining 50% is due after the agreed inspection and before shipment or release. Different terms for a long-term customer apply only when recorded in writing.

Payment may be made by T/T bank transfer or, where available and accepted for the order, Alibaba.com Trade Assurance. Bank, platform, tax, duty, and similar costs follow the accepted order documents. LuxoTie provides reasonable production updates and, where practical, photographs or video. A requested modification or cancellation after order confirmation requires written acceptance; resulting costs, material loss, completed work, refunds, price changes, and schedule effects are assessed from the actual order stage and documented in writing.

6. Customer Artwork and Intellectual Property

The customer confirms that it owns or has permission to use every logo, trademark, character, photograph, pattern, design, text, and other item supplied for a project. The customer is responsible for claims caused by materials supplied without the necessary rights.

Unless the parties agree otherwise in writing, website content and materials created by LuxoTie remain with their respective owners. Customer materials are used only as reasonably needed to quote, sample, manufacture, inspect, document, or fulfill the project. LuxoTie will not publicly present a customer's name, logo, or custom design as a case study without permission.

7. Production Tolerances and Quality

Custom production may result in reasonable differences in color, measurements, weight, placement, stitching, print registration, material texture, packaging, or final quantity. The approved sample, specification sheet, written quality standard, quotation, or other accepted order document defines the applicable requirements and tolerances. Any exact tolerance, test method, inspection level, certification, or regulatory requirement must be disclosed and accepted in writing before quotation approval and mass production.

8. Shipping, Duties, and Incoterms®

LuxoTie may arrange door-to-door delivery or ship under an agreed Incoterms® 2020 rule. Depending on the order and transport mode, the parties may use EXW, FCA, CPT, CIP, DAP, DPU, DDP, FAS, FOB, CFR, or CIF. FAS, FOB, CFR, and CIF apply only to sea or inland waterway transport where appropriate. The accepted document must identify the selected rule, named place or port, and version. Freight, insurance, clearance, import duty, tax, delivery obligations, and transfer of risk follow that term and the accepted order documents.

If an order expressly selects DDP and names the destination, LuxoTie arranges delivery and import clearance and pays the applicable import duties and taxes included in the confirmed quotation. DDP excludes unloading unless the accepted document says otherwise. The customer must provide accurate consignee details and reasonable assistance requested by carriers or authorities. Production and delivery dates are estimates unless expressly guaranteed in a signed agreement. These dates may change because of approvals, payment, revisions, material availability, testing, carrier schedules, customs, weather, force majeure, or other events outside reasonable control.

9. Inspection and Claims

The customer should inspect the shipment promptly after delivery and notify the carrier of visible transit damage where required. A product claim should identify the affected quantity and the relevant order or invoice, describe the issue, and include relevant photographs, video, inspection reports, or samples.

The inspection and claim period follows the accepted quotation, purchase order, pro forma invoice, Trade Assurance order, or written contract. If no period is stated, the customer must notify LuxoTie within a reasonable time after discovering the issue and, where practical, before the goods are used, altered, distributed, or resold. Claims exclude damage after risk transfers, improper handling or storage, misuse, unauthorized changes, ordinary wear, customer-supplied specifications, and variation within approved tolerances. Any remedy follows a reasonable review of the evidence and the accepted order terms.

10. Limitation of Liability

To the maximum extent allowed by applicable law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss, including lost profit, business, or reputation, arising from website use or an order. Unless a signed written contract states otherwise, LuxoTie's aggregate liability connected with an affected order will not exceed the amount actually paid to LuxoTie for the affected goods. These terms do not exclude liability that the law does not permit the parties to exclude or limit.

11. Third-Party Services and Links

This website may refer to or link to third-party payment, communication, shipping, analytics, advertising, marketplace, or other services. Their own terms and policies apply, and LuxoTie does not control their content, availability, security, or privacy practices. Alibaba.com Trade Assurance applies only when offered and accepted for a specific order, together with the relevant platform rules and the written commercial terms accepted by the parties.

12. Governing Law and Dispute Resolution

Unless an accepted quotation, purchase order, pro forma invoice, Alibaba.com Trade Assurance order, or signed contract states otherwise, these terms and related transactions are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles.

The parties will first try in good faith to resolve a dispute through written negotiation. If the dispute is not resolved and no accepted order document provides another method, either party may bring it before a court with competent jurisdiction at LuxoTie's registered address.

13. Changes to These Terms

LuxoTie may revise these Terms of Service when the website, services, commercial practices, or legal obligations change. A revised version will appear on this page with a new effective date. A revision does not retroactively replace a specific written term already accepted for an order unless both parties agree in writing.