Privacy Policy

1. Information We Collect

We collect information you send by email, including your name, company, email address, delivery details, inquiry content, and communication records.

For quotations, samples, or orders, we may also receive product specifications, quantities, artwork, logos, reference files, packaging requirements, destination information, and other project materials you choose to provide.

Our hosting providers may log your IP address, browser or device type, the pages you visit, and the website that referred you to us.

2. How We Use Information

We use information to answer inquiries, prepare quotations, review requirements, develop samples, process and support orders, communicate about production, arrange delivery, maintain records, protect the website, and meet applicable obligations.

Email inquiries: We receive inquiries at info@luxotie.com and use the information you provide to review your requirements and respond.

3. Cookies

Cookies are small files that can support website functions, remember preferences, improve security, or help measure how a website is used.

Cookies on this website: This website does not currently use analytics or advertising cookies. You can manage cookies through your browser settings. If we introduce these cookies, we will explain their use and the choices available to you.

4. Analytics and Third-Party Services

We plan to use Google Analytics to understand website usage and Google Ads for advertising and conversion measurement. Neither service currently collects data through this website.

Third-party services: If we begin using these services, Google may process information about your device, pages visited, traffic source, and advertising interactions. We will update this policy to explain their use. Our hosting and email providers help us deliver the website and respond to business inquiries.

5. Data Sharing

LuxoTie does not sell personal information. We may share information with service providers only when reasonably necessary to operate the website, communicate with you, evaluate or fulfill a project, arrange delivery, protect our interests, or meet an applicable requirement.

Recipients may include our hosting and email providers, production or testing partners needed for your project, freight and customs providers, professional advisers, and public authorities where required. Google may also receive information if we begin using its analytics or advertising services.

6. Data Retention

We retain information only for as long as reasonably needed for inquiry follow-up, order fulfillment, after-sales support, accounting, legal obligations, dispute handling, or security. Retention periods depend on the type of information and why it is needed. If we begin using Google services, information held by Google will follow the retention periods we select for those services.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to reduce unauthorized access, alteration, disclosure, loss, or misuse. No internet transmission or storage method can be guaranteed completely secure.

8. Your Rights

Depending on your location and applicable law, you may be able to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your personal information is handled.

To submit a privacy request, email info@luxotie.com. We may ask for information needed to verify your identity and understand the request before responding.

9. International Data Transfers

LuxoTie operates from China, while customers and service providers may be located elsewhere. Information may therefore be processed outside your country of residence. Where required, we take reasonable steps consistent with applicable transfer requirements.

10. Children’s Privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children below the minimum age set by applicable law. Please contact us if you believe a child submitted information.

11. Changes to This Policy

We may revise this Privacy Policy when our website, services, data practices, or applicable obligations change. The updated policy will be posted on this page with a revised effective date.